Thank you for choosing urbanchicdesk.org! We are committed to providing quality products and services, and we want you to be satisfied with your purchase. Please read our refund policy carefully before purchasing:
Refund Request: If you are not satisfied with your desk, you may submit a refund request within 14 days of receiving your purchase. Please ensure the item is unused, undamaged, and in its original packaging.
Refund Conditions: Our refund policy applies to the following situations:
The item is defective or damaged during shipping.
The item does not match the description on our website.
Other product issues are not caused by human error.
Refunds are not eligible for:
The item is used or damaged.
The refund request period (14 days) has expired.
Personalized products
Refund Process:
When submitting a refund request, please provide your order number, purchase date, and a brief explanation of the reason for the refund.
Once we receive your request, our customer service team will contact you with the return address.
Please return the item to the specified address, ensuring it is safe and intact during shipping.
After verifying the item, we will process the refund within 2 business days and refund the amount to your payment account. Shipping Policy: We will not refund the original shipping cost for refunds, except for product quality issues. If the return is due to our error, we will cover the shipping costs.
If you have any questions or need further assistance during the refund process, please feel free to contact our customer service team, and we will assist you as quickly as possible. Thank you for your understanding and support, and we look forward to providing you with better service!
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